FAQ

Q:  Why does the cross divide into three?
A:  The design of the three-part cross represents the brokenness we all feel. And the Love we experience with Christ in the center of our lives. Trinity Cross celebrates and supports those times in life through a symbol of everlasting hope and prayer. Father, Son, and Holy Spirit.

Q: What are the dimensions of the cross necklace pendant?
A: The Cross measures approximately 1 ¼” in length on a 21” stainless steel chain.

Q: How long is the chain and what is it made of?
A: The length of the stainless steel chain is 21”

Q: Is there nickel or lead in the metal?  
A: Earrings are surgical steel and hypoallergenic. The necklace chains are stainless steel. All products are nickel and lead-free. 

Q: I have a question about a product. Whom should I call for assistance?
A: Our friendly customer service team will be happy to find the answers to your questions about your Trinity Cross Necklaces or Earrings. Please call 1-877-798-2921 between the hours of 9 am and 6 pm Mountain Standard Time Monday through Friday or send an email to info@trinitycrosshope.com for quick response 24 hours a day seven days a week.

Q: Do I have to pay sales tax?
A: Yes. 

Q: Is shopping online at Trinity Cross safe? 
A: Yes, shipping online with Trinity Cross is 100% secure. We use SSL security, which is the best security system in the industry. All transactions are CyberSource approved for protection.

Q: Do you ship internationally?
A. Yes
 
Q: How do I return a gift?
A: Gift returns are simple. You may exchange for other items on our website. Returns processed the highest priority. Just email us directly, and we’ll take you through the process.

Q: Can I order online without a credit card?
A: Currently, we only accept online orders placed with a major credit card.

Q: How long will it take to get my order?
A: It depends on where you are. However, we ship every twenty minutes. Orders processed here will take 2-3 business days to arrive. The confirmation email outlines the delivery details for your order. 

Q: What shipping carriers do you use?
A: We use all major carriers and the USPS.

Q: Can I sign up for your newsletter?
A: Yes! Just enter your email here, and we will add you to our subscription list.